Refund policy

Refund & Return Policy

At Pure Craft Industries, we are committed to providing high-quality products and ensuring customer satisfaction.

Return Eligibility
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and in original condition

• In original packaging

• Accompanied by proof of purchase

Non-Returnable Items
The following items are not eligible for return:

• Custom or made-to-order products

• Installed or used equipment

• Clearance or final sale items

Return Process
To initiate a return, please contact us at MLyons@PureCraftInd.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item.

Return Address
Pure Craft Industries
1333 S Schoolhouse Rd
New Lenox, IL 60451
United States

Unauthorized returns sent without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 5 days with photos so we can resolve the issue promptly.

Refunds
Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Contact Information
Pure Craft Industries
1333 S Schoolhouse Rd
New Lenox, IL 60451
United States

Email: MLyons@PureCraftInd.com