Terms of service

 

1. TERMS OF SERVICE

Pure Craft Industries – Terms of Service
Last Updated: [INSERT DATE]

These Terms of Service govern your use of the Pure Craft Industries website and your purchase of products or services from Pure Craft Industries.

By using this website or placing an order, you agree to these Terms.

Business Information

Pure Craft Industries
Website: https://purecraftind.com
Email: info@purecraftind.com
Phone: 815-690-9469
Business Location: Lockport, Illinois, United States

Products and Services

Pure Craft Industries provides fitness equipment, facility planning products, and related commercial fitness solutions. Product descriptions, specifications, images, and pricing are provided as accurately as possible. Product appearance, finishes, dimensions, and specifications may vary slightly due to manufacturing updates, screen display settings, or supplier changes.

Orders

All orders are subject to acceptance, product availability, payment approval, and fraud review. We reserve the right to cancel or limit any order if information appears inaccurate, incomplete, fraudulent, or inconsistent with normal business practices.

Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping, delivery, handling, installation, or additional service charges may apply and will be shown before checkout whenever applicable.

Shipping and Delivery

Shipping and delivery timelines are estimates. Large commercial fitness equipment may require freight delivery, liftgate service, appointment scheduling, or customer coordination. Delivery delays caused by carriers, weather, manufacturer delays, customs, or other outside events are not the responsibility of Pure Craft Industries.

Returns and Refunds

Returns and refunds are governed by our Refund and Return Policy. Customers should review that policy before purchasing.

Warranty

Products may include manufacturer warranties or Pure Craft Industries warranty coverage where specifically stated. Warranty coverage varies by product, supplier, and equipment category. Warranty does not cover misuse, improper assembly, unauthorized modification, normal wear, cosmetic damage, or damage caused after delivery.

Customer Responsibilities

Customers are responsible for providing accurate contact, billing, delivery, and order information. Customers are also responsible for confirming that purchased equipment fits their space, access points, electrical requirements, flooring conditions, and intended use.

Intellectual Property

All website content, images, product descriptions, branding, designs, and materials are owned by Pure Craft Industries or used with permission. Unauthorized copying, reproduction, or commercial use is prohibited.

Third-Party Services

Our website may include links or integrations with third-party services, payment processors, financing providers, shipping carriers, or manufacturer resources. Pure Craft Industries is not responsible for third-party websites, policies, approvals, financing decisions, or service interruptions.

Limitation of Liability

To the maximum extent permitted by law, Pure Craft Industries is not liable for indirect, incidental, special, or consequential damages related to use of the website, products, shipping delays, installation delays, or third-party services.

Governing Law

These Terms are governed by the laws of the State of Illinois, United States.

Contact

Questions about these Terms may be sent to:

info@purecraftind.com
815-690-9469

2. REFUND AND RETURN POLICY

Pure Craft Industries – Refund and Return Policy
Last Updated: [INSERT DATE]

Pure Craft Industries wants customers to understand all return and refund conditions before purchasing.

Return Eligibility

Returns may be accepted only when approved by Pure Craft Industries in advance. Items must be unused, uninstalled, undamaged, and returned in original packaging when possible.

Non-Returnable Items

The following may not be eligible for return:

  • Custom-ordered equipment

  • Special-order products

  • Installed equipment

  • Used or damaged items

  • Clearance, closeout, or final-sale items

  • Products missing parts, manuals, hardware, or packaging

  • Items damaged after delivery

Return Request Window

Return requests must be submitted within 14 days of delivery unless a different written agreement applies.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an approved Pure Craft Industries error. Freight equipment must be properly packaged and shipped through an approved carrier.

Restocking Fee

Approved returns may be subject to a restocking fee depending on the product, manufacturer, supplier, and freight handling requirements.

Refund Timing

Approved refunds are processed after the returned item is received and inspected. Refunds are issued back to the original payment method when possible. Processing times may vary by bank or payment provider.

Damaged or Incorrect Items

Customers must inspect deliveries promptly. Damage, missing items, or incorrect products should be reported within 48 hours of delivery with photos and order information.

Contact for Returns

info@purecraftind.com
815-690-9469

3. SHIPPING POLICY

Pure Craft Industries – Shipping Policy
Last Updated: [INSERT DATE]

Pure Craft Industries ships fitness equipment and related products throughout eligible service areas.

Shipping Methods

Products may ship by parcel carrier, LTL freight, manufacturer-direct freight, or scheduled delivery service depending on item size, weight, and destination.

Freight Delivery

Large equipment may require freight delivery. Freight delivery may include curbside delivery unless otherwise stated. Inside delivery, assembly, installation, or removal of packaging may require separate written agreement and additional charges.

Delivery Times

Estimated delivery times vary by product availability, warehouse location, manufacturer lead time, carrier scheduling, and destination. Delivery dates are estimates and are not guaranteed.

Customer Responsibilities

Customers are responsible for providing accurate delivery information and ensuring that delivery access is available. This includes driveway access, dock access, doorway clearance, stair/elevator access, and any required site coordination.

Shipping Damage

Visible damage should be noted with the carrier at delivery. Customers should photograph damaged packaging or products and contact Pure Craft Industries within 48 hours.

Contact

info@purecraftind.com
815-690-9469

4. PRIVACY POLICY

Pure Craft Industries – Privacy Policy
Last Updated: [INSERT DATE]

Pure Craft Industries respects customer privacy and uses personal information only for legitimate business purposes.

Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment-related information

  • Order history

  • Website usage information

  • Customer service communications

How We Use Information

We use information to:

  • Process orders

  • Provide customer service

  • Arrange shipping and delivery

  • Send order updates

  • Improve website performance

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing communications when permitted

Payment Information

Payments are processed through secure third-party payment providers. Pure Craft Industries does not store full credit card numbers on its own servers.

Sharing Information

We may share necessary information with service providers such as payment processors, shipping carriers, manufacturers, financing providers, website platforms, and customer support tools. We do not sell customer personal information.

Cookies and Tracking

Our website may use cookies, analytics, advertising pixels, and similar technologies to improve website performance and marketing effectiveness.

Customer Rights

Customers may contact us to request access, correction, or deletion of personal information where legally required.

Contact

info@purecraftind.com
815-690-9469

Google Merchant Center Fix Checklist

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Terms of Service
Refund Policy
Shipping Policy
Privacy Policy
Contact Us

Also make sure Merchant Center has the same phone number, business name, domain email, and business address as the website. Google requires consistent business information across the website and Merchant Center. (Google Help)